Customer Service 6th Edition

Career Success through Customer Loyalty

Paul R. Timm
eISBN-13: 9780133112061
Customer Service

eBook Features

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Additional Book Details

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Sold By Prentice Hall
ISBNs 0133056252, 9780133056259, 0133112063, 9780133112061
Number of Pages 240
Edition 6th